PRIVACY NOTICE
Information on the Processing of Personal Data
through the Line 115 25
Introduction
We would like to assure you that the protection of your personal data is of paramount importance for Together For Children Civil Non-Profit Company (hereinafter referred to as ‘ΑΜΚΕ’). For this reason, we take all appropriate measures to protect the personal data we process and ensure that the processing of personal data by the AMKE itself and third parties that process personal data on its behalf is always carried out in accordance with the obligations imposed by the law.
AMKE has set up Line 115 25 (hereinafter referred to as ‘Line’) to provide counseling and moral support to parents, teachers, and adolescents regarding concerns and difficulties they face in their daily lives. Line 115 25 is staffed by experienced professionals and trained volunteers with ongoing clinical supervision.
This document aims to provide you with detailed information on the collection and processing of personal data within the framework of the Line’s operation.
Data Controller – Data Protection Officer (DPO)
In the context of the operation of the Line, ‘Together For Children Civil Non-Profit Company’, having its registered office at 14 Agiou Thoma str., 115 27, Athens, e-mail: info@mazigiatopaidi.gr, tel.: 2107482690, website: https://mazigiatopaidi. gr, informs that it processes personal data in accordance with the applicable national legislation and the European Regulation 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation, hereinafter referred to as ‘Regulation’), as in force.
For any issue regarding the processing of personal data, please contact the Data Protection Officer (DPO) directly via email: dpo@mazigiatopaidi.gr, telephone: 210 7482690.
What personal data do we process?
The personal data you provide when you call the Line, if necessary and if you wish to, such as your contact details (Name, Telephone), demographic data (Gender, Age, Nationality, Area of residence, Occupation, Profession, Academic Status, Marital Status), or personal data that may arise from incident reports (e.g. Name and Address of alleged perpetrator or victim).
What is the purpose of processing and how do we use your personal data?
We only process the personal data you provide us only if we have a legitimate reason to do so.
Legitimate reasons for processing your personal data are (a) to ensure the best and most efficient operation of the Line for counseling support to professionals and parents and, thus, the legitimate interest of the Association, (b) to comply with a statutory obligation, particularly in cases where reports are forwarded to the competent authorities.
We use your personal data in the context of the operation of the Line and, in order to ensure its better and more efficient operation, incident recording takes place in an electronic database in which, among other things, the details of the callers and the reported incidents are recorded.
If the caller does not wish to make the report himself/herself, as stated by the caller, the report shall be forwarded to the competent authorities by the operators of the Line, when deemed necessary, to safeguard the vital interest of a natural person. As a general principle, the Line does not operate from the outset and purely as a repository of reports, but the caller is guided to make his/her own report.
Where do we transmit the data?
ΑΜΚΕ transmits your personal data to the following categories of recipients:
To state authorities, law enforcement agencies such as the Greek police, the public prosecutor’s office, and the juvenile prosecutor’s office, etc., when the caller himself/herself states that he/she does not wish to make the report, in which case the report will be forwarded to the competent authorities by the operators of the Line when deemed necessary.
Transmission of personal data outside the EEA
Your personal data are not transmitted to third countries, i.e. countries outside the European Economic Area.
Storage period
The data storage period is decided on the basis of the following specific criteria, as appropriate: where processing is required as an obligation by provisions of the applicable legal framework, your personal data will be stored for as long as the relevant provisions require. Where processing is carried out on the basis of the legitimate interest of the Association, for as long as necessary for the purposes of the Association. The general storage period of your personal data is set at 2 years.
What are your rights in relation to your personal data?
Every natural person whose data is processed by the AMKE enjoys the following rights:
Right of access:
You have the right to be aware of and verify the legitimacy of the processing. Therefore, you have the right to have access to the data and to receive additional information about the processing.
Right of rectification:
You have the right to study, correct, update, or modify your personal data by contacting the Data Protection Officer (DPO) at the contact details mentioned above.
Right to erasure:
You have the right to request the erasure of your personal data when we process it, based on your consent or in order to protect our legitimate interests. In all other cases (indicatively, in cases where there is a contract, an obligation to process personal data imposed by law, public interest), this right is subject to specific limitations or does not exist, as the case may be.
Right to restriction of processing:
You have the right to request restriction of the processing of your personal data in the following cases: (a) when the accuracy of the personal data is contested and until it is verified; (b) when you object to the erasure of personal data and, instead of erasure, you request the restriction of its use; (c) when the personal data is not necessary for the purposes of processing, but is nevertheless necessary for the basis, exercise, support of legal claims; and (d) where you object to processing and until it is verified that legitimate grounds exist related to us, which override the grounds for which you object to processing.
Right to objection to processing:
You have the right to object at any time to the processing of your personal data where, as described above, it is necessary for legitimate interests pursued by us as data controllers, as well as to the processing for direct marketing and consumer profiling purposes.
Right to data portability:
You have the right to receive your personal data free of charge, in a format that allows you to access, use, and process it by commonly used processing methods. You also have the right to request the transmission of the data directly to another controller, when technically feasible. This right exists for data that you have provided to us and is processed by automated means on the basis of your consent or in the performance of a relevant contract.
To exercise any of the above rights, you may contact the Data Protection Officer (DPO) at the following details: 14 Agiou Thoma str., 11527, Athens, email: dpo@mazigiatopaidi.gr, telephone: 2107482690.
Right to complain to the Data Protection Authority
You have the right to file a complaint to the Data Protection Authority (1-3 Kifissias av., 115 23, Athens, Greece, tel: +30 210 6475600), via the Authority’s website (https://eservices.dpa.gr). Detailed instructions for filing a complaint can be found at the Authority’s website (www.dpa.gr).
Personal Data Security
AMKE implements appropriate technical and organisational measures to ensure the secure processing of personal data and to prevent accidental loss or destruction and unauthorised and/or unlawful access, use, modification, or disclosure of personal data. In any case, the way the Internet works and the fact that it is free to anyone does not allow for guarantees that unauthorised third parties will never be able to breach the technical and organisational measures in place, gaining access and possibly making use of personal data for unauthorised and/or illegitimate purposes.